Refund & Cancellation Policy

1. Refund Policy

Indicator refunds are available only in limited circumstances and are reviewed based on the individual order and payment status.

• If payment is successfully completed but Tamil Trading Education is unable to provide the purchased Indicator access, you may be eligible for a refund after review.
• Once Indicator access has been successfully activated for your TradingView account, the purchase is generally non-refundable because the digital service has already been provisioned.
• If you experience a genuine technical or access problem, please contact support first. We will review the issue and make reasonable efforts to resolve it.
• Duplicate payments for the same order may be reviewed for refund.
• If your bank or payment provider shows that money was debited but the order remains pending or was not successfully created, the payment will be investigated against the payment provider's records before any refund decision is made.
• Where a refund is approved, it will normally be processed to the original payment method, subject to the payment provider's processing timelines.

2. Cancellation Policy

• Before Indicator access is activated, you may contact us to request cancellation. The request will be reviewed based on the current payment and order status.
• After access has been activated, the purchase generally cannot be cancelled for a refund because the digital service has already been provisioned.
• You may ask us to cancel a future renewal. Cancelling a renewal does not automatically end your currently active paid access.
• Cancelling a renewal does not create an automatic refund for unused time in the current subscription period.

3. Expiry Policy

• Indicator access begins only after successful payment verification and manual activation.
• The subscription duration is calculated from the activation date, not the payment date.
• Period-based access (1, 3 or 6 months) expires at the end of the applicable subscription period.
• Expired access does not automatically create a refund or an extension.
• You may purchase a renewal before or after expiry, subject to the applicable plan and payment process.
• A Lifetime plan does not have a scheduled expiry date.
• Access remains subject to our Terms & Conditions, platform limitations, account requirements, misuse restrictions and other published policies.

4. Renewal Policy

• If you renew while a subscription is still active, the new period should begin after the current expiry, so your existing paid period is not shortened.
• If the subscription has already expired, the renewal starts a new activation period after payment verification and manual processing.
• Payment alone does not mean TradingView access has been activated.
• Please wait for payment verification and activation confirmation.

5. Technical Support Policy

For Indicator access or technical issues, contact Tamil Trading Education support and share, where relevant:

• Your name
• Order/reference number
• Registered email or WhatsApp number
• TradingView username/ID
• A description of the issue
• A screenshot or screen recording, where useful

We will review reported access and technical issues and provide reasonable assistance. Support covers Indicator access and technical usage only. It does not guarantee profits, trading performance, winning trades, market direction or trading results. The Indicator is an educational analysis tool.

6. Payment Issue Policy

If your bank or payment provider shows that money was debited but the website still shows the payment as pending:

1. Do not immediately make another payment.
2. Contact support with your payment, order or reference details.
3. We will verify the transaction with the payment provider.
4. The order status will be updated after verification.
5. If the payment cannot be matched or the service cannot be provided, the case will be reviewed under the Refund Policy above.

A refund is not promised before the payment provider's records have been verified.

7. Failure to Provide Access

If your payment has been verified but we are unable to provide the purchased Indicator access because of a genuine service or technical issue on our side:

1. Our team will first try to resolve the issue.
2. If the service cannot reasonably be provided after review, you may be eligible for a refund.
3. The decision is based on the order, payment and service status.